At Vseth customer satisfaction is of utmost importance. If you are not satisfied with your purchase, you may be eligible for a return or refund under the conditions outlined below.

1. Eligibility for Returns and Refunds

Returns must be requested within 14 days of receiving the order.

Items must be in unused, original condition, with all packaging and labels intact.

Some items may be non-returnable due to safety and hygiene concerns.

Products that are damaged due to improper handling or misuse are not eligible for a refund.

2. Return Process

To initiate a return, please contact us at support@vseth.se via our contact page with your order details and reason for return along with supporting images.

If the return is approved, you will receive return instructions, including the shipping address.

Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.

3. Refund Processing

Once the returned item is received and inspected, we will notify you of the refund approval status.

Approved refunds will be issued to the original payment method within 5 business days.

If the item is found to be damaged or not in its original condition, we reserve the right to deny a refund.

4. Exchanges

Exchanges may be available for defective or damaged items.

If you need an exchange, please contact us at support@vseth.se via our contact page with details and supporting images.

5. Lost or Damaged Shipments

If your order is lost or damaged during shipping, please refer to our Shipping Policy for further details on how to proceed.

We will work with the shipping carrier to resolve the issue and provide a replacement or refund if applicable.

6. Contact Information

For any refund or return-related inquiries, please reach out to us at:

contact@vseth.se

Vseth AB 2025